3-7 weeks delivery to your door applies to all strollers sold through our store.
ORDER PROCESSING/SHIPPING DELAYS: our stroller suppliers have longer order processing times during the Summer vacations, Christmas/New Year, and Easter. At those times, the 3-7 weeks may be slightly longer by 1-2 weeks delay. We apologize for any inconvenience this may cause!
Majority of strollers that we sell are made to order, which is the reason our suppliers need this time to prepare the stroller for shipment. Some models/colors are in stock in supplier's warehouse, and can be shipped out within 1-2 weeks from the time you order, which results in a faster delivery of just 3 weeks to your door. Others will need more time, and you can expect to receive your stroller no later than 6 weeks from the time you placed your order. Please plan your stroller delivery accordingly.
If you have a due date approaching soon, we'll be happy to find out which models and colors will be available sooner (in stock) if you have little time before your baby arrives. In these cases we can have the stroller delivered to you in as little as 2-3 weeks. Most of the time we'll be able to find a stroller that will fit your time frame, but we'll be limited on the model and color choices.
WHEN AND HOW WE SHIP:
All our strollers are shipped directly to your door by UPS from our suppliers in Europe (we do not ship strollers from our location in Canada). All deliveries are within 3-6 weeks (Summer & Christmas time may be longer) from the time you place your order, and are shipped as soon as possible depending on current availability.
Important note for CANADIAN customers - taxes will be charged at the time of UPS delivery, as we do not charge you taxes at the time of purchase. More details below.
TRACKING YOUR SHIPMENT:
Once your order ships, you will be receiving an email from Allekurier shipping company notifying you of your DPD at first, and then followed by UPS tracking details (see the diagram above). We do our best to update this tracking number on your order.
Once you check the UPS website www.ups.com for your tracking details, you will notice this stroller is coming from "MED SERWIS BENEDYKT STASZEWSKI", it's not going to be listed as your stroller manufacturer or our name. This is the registered name of the warehouse at #6 step on the diagram above, and this is where the UPS tracking number is being generated.
WHERE WE SHIP
- Canada - all Canadian destinations (excluding Yukon and NWT)
- USA - all continental USA destinations, excluding Alaska, Hawaii, and all other territories that are not on the mainland USA.
- Central & South America, South Africa, Middle East, and Australia/New Zealand, as indicated in the shipping zones on each product page.
Although most of our shipments arrive on time, we are not responsible for any possible shipping delays (caused by supplier, shipping carrier and/or customs office), as this is beyond our control.
Sometimes the strollers will arrive in one package, and sometimes in 2 packages, so please do not be alarmed if you receive only part of your stroller, the second one will follow shortly afterwards. You will be provided tracking numbers for your packages.
STROLLER PRICINGAll prices listed are in $ USD. You may see approximate prices in CAD or other currencies by clicking the currency button in top right corner of this page. At checkout, all prices are shown in $ USD only.
Prices may change without notice due to currency exchange fluctuations, banking fees changes, and price or policy changes of our suppliers. All prices posted on this website are current and frequently updated to reflect any changes, usually at the beginning of each month.
CANADIAN SHIPMENTS - CUSTOMS/DUTIES/TAXES
Customs/duties/GST/PST/HST are NOT included in the shipping cost, and are the responsibility of the customer upon receipt of the packages. Stroller Boutique does not cover these fees. These costs are roughly similar amount as your regular retail taxes (which we don't charge at the time of purchase).
Customs/duties/taxes GST/PST/HST are always collected at the time of delivery by UPS. Shipping carrier, UPS, will not release the package to you if they don't collect, so if they miss you, please call them to arrange for the delivery at your convenience, you may also pay these fees online to speed your delivery (they may leave the package at your door if the fees have been paid online, or you may request to pick up your package from UPS facility instead of having it delivered).
These taxes will appear on your tracking information as "Import C.O.D. (ICOD)".
USA & AUSTRALIA SHIPMENTS - CUSTOMS/DUTIES/TAXES
USA and Australia customers are exempt from duties fees, best to our knowledge.
OTHER GLOBAL SHIPMENTS - CUSTOMS/DUTIES/TAXES
Customs/duties/taxes are NOT included in the shipping cost, and are the responsibility of the customer upon receipt of the packages. Stroller Boutique does not cover these fees.
Shipping times are approximate only, the actual delivery times will be reflected on your tracking # once the order has shipped. Stroller Boutique is not responsible for any supplier shipping and delivery delays. If the package is held by the customs office, this time is not counted towards the shipping time, and may delay your delivery. We cannot cancel your order while it is in transit.
Due to our commitment to process online orders quickly, cancellation requests must be submitted before order shipment. Once the item has been shipped, we cannot cancel your order, and the order will be delivered to you. If you wish to return your order, please follow the "Return Policy" directions below.
We want you to be happy with your order! If you are not satisfied with your purchase you may return it (unused item, in original packaging only) within 5 business days of your order delivery date, for a refund of the purchase price less the shipping costs to us (about $100 USD). We do have discounted shipping rates, and we will send you a shipping label, that will only need to be printed by you and attached to the package.
Once we receive your returned item(s), your refund (less the shipping costs) will be processed within 14 business days.
LOST, DEFECTIVE OR DAMAGED MERCHANDISE
If your order arrives and there is a shipping or manufacturing defect, product mistake, or your order got lost during delivery, please contact us immediately along with photos of your damages. Please include your order number and contact information.
Please note that in all cases, images/videos of the damages are required. This is necessary for our records, the manufacturer's and the shipping carrier if an item was damaged in transit. Depending on the product and amount of damage or defect, a replacement part or a brand new item will be sent to you as soon as possible. If your item was lost during shipment, we will either replace the lost item, or give you back a full refund - depending on the best course of action for you.
Depending on the damage, we will take the appropriate steps. Please note that Stroller Boutique DOES NOT offer in-store warranty of products sold. All warranty is provided and covered directly by the manufacturer, and we are not responsible for the length of time it takes for your claim to be processed with the manufacturer. We do act on your behalf, and we do make sure that your claim is processed, but the final resolution will be up to the manufacturer.
Please inspect your stroller within the first 24 hours of its arrival, to make sure there are no visible deficiencies or missing items. If any are present, we need you to report those to us immediately for further action, along with photos clearly showing a deficiency (video may be required when the damage is not visible on a photo, eg frame not folding).
We will need photos/videos (taken with your cell phone are great!), to send to the manufacturer for assessment, and parts replacement. Depending on the damage, the manufacturer will send you a part replacement directly (free of charge) within your warranty coverage. If you are unable to replace the parts yourself, majority of local bike repair shops will have the necessary tools to do this for you, such as wheel tire replacement.
All non-warranty repairs are at the expense of the customer, however, we are pleased to assist you as much as possible after your warranty expires, such as getting your replacement parts and assistance with the repairs.
Please email us at firstname.lastname@example.org, with details of your damage/claim and photos, and we will forward them to our supplier for appropriate action. Please do not contact any service centre without an authorization from us first.